Enquiries after hours
People contact local businesses in the evening and on weekends. If nobody answers, they try the next name on the list.
Nuvelo Labs is based in Kitchener-Waterloo and works with small businesses across Waterloo Region and Guelph. We set up AI assistants that answer enquiries around the clock, follow up with every lead and ask happy customers for reviews, all built around how your business already works.
People contact local businesses in the evening and on weekends. If nobody answers, they try the next name on the list.
Someone who messages two or three businesses usually goes with whoever replies first.
On Google Maps, people compare ratings and how recent the reviews are before they call anyone.
Quotes, reminders and follow-ups get done after hours, or not at all.
A chat assistant on your site that's trained on your business: your services, the areas you serve, your hours and how you work. It answers questions from information you approve and collects the details you need.
Answers calls when you can't, takes the caller's details and sends you a summary, so after-hours calls don't go to voicemail. Included in Growth and Scale, or as an add-on to Starter.
New enquiries get a reply within minutes by text or email, quotes get a polite follow-up, and booked appointments get reminders.
After each job or visit, every customer gets a short message with a direct link to your Google review page, plus one reminder.
Nuvelo Labs keeps a small client list by design, so you work with the same person from the first audit through every monthly check-in.
Plans start at $499/month plus a one-time $499 onboarding fee, which covers building, testing and launching your systems. See all pricing.
We look at how enquiries reach you today and where they slip through, and show you where automation would help.
We set up the assistant and automations with you, approve every answer together and test them before launch. Most setups are live within 2 weeks.
Leads and booking requests arrive ready to act on. We check in monthly and adjust as your business changes.
Get a free demo built for your business, or book a 30-minute call. No commitment.