Questions after hours
People browse in the evening and on weekends. If the only option is a contact form, many leave and keep looking.
AI website chat assistant · Kitchener-Waterloo · Ontario
An AI chat assistant for your website that answers questions and captures leads.
People look at your website when it suits them, often after you've closed. Our AI website chat assistant answers their questions from information you approve, collects the details you need and books a time or passes the enquiry to you, so a question asked at 10 PM is waiting in your inbox in the morning. Built for small businesses in Kitchener-Waterloo and across Ontario.
From $499/month · part of every plan · a simple setup can be live in 3 to 5 days
The problem
Where website visitors slip away
The same questions every day
Hours, areas you serve, how booking works: your team answers them over and over.
Forms with no quick reply
Someone who contacts two or three businesses usually goes with whoever replies first.
Enquiries missing details
Messages often arrive without the address, the job or a good time to call, so the first call is spent asking.
What we build
What your AI chat assistant does
Starter plan
$499 CAD/month
+ $499 one-time onboarding
3-month minimum, then month to month with 30 days' notice. The chat assistant is part of every plan.
- Answers website visitors 24/7
- Answers from information you approve
- Collects the details you need to follow up
- Books a time or requests a callback
- AI lead follow-up and 1 workflow automation included
- Monthly check-in and email support
Trained on your business
Your services, the areas you serve, your hours, how booking works and the questions your customers actually ask. You approve every answer before it goes live.
Captures the lead
It asks for what you need to follow up, like a name, phone number or email and what the job or appointment is, and sends it to you straight away.
Books or hands over
It can book a time or request a callback. Connections to your calendar or booking tool are checked during the audit.
Knows when to stop
When a question goes beyond what you've approved, it takes a message instead of guessing. It doesn't give legal, medical, tax or financial advice.
It tells visitors it's an AI assistant whenever they ask, and it never pretends to be a person. Want to see one working? The Nuvelo Assistant in the corner of this page is one, or try the assistant on vanley.ca, a Kitchener courier. Comparing options? Read AI chatbots for small business in Ontario. Want calls answered too? See our AI receptionist.
The website chat assistant is part of every plan: Starter ($499/month), Growth ($1,297/month, which adds the AI phone assistant, a second automation and Google review requests) and Scale. Each has a one-time $499 onboarding fee, which covers learning your business, building and testing your systems and going live, and a 3-month minimum, then month to month. See all pricing.
Example
What a conversation looks like.
An example for a sample plumbing business, to show how it works. Not a real customer.
Hi, do you replace water heaters in Waterloo? Ours is leaking.
Yes, we replace water heaters across Waterloo, Kitchener and Cambridge. Is it a small leak, or is water spreading across the floor?
Just a small puddle under it.
Thanks. We can have someone call you first thing tomorrow to book a visit. What's your name, phone number and address?
Sam, 519-555-0142, on Albert Street.
Got it, Sam. I've passed this to the team with your details, and they'll call you tomorrow morning to book a time.
What the business gets: an email with Sam's name, number and street, and the job: a leaking water heater, small puddle, wants it replaced.
From our Google reviews
What clients say
“We run a small plumbing company in Waterloo and were missing calls every time we were on a job. Nuvelo Labs took the time to understand how we actually work before building anything. The Ai assistant now answers our website chats at night and sends us the customer’s name, address and what’s wrong, so we can call back first thing in the morning.”
Adam Spoksi, Plumbing company, Waterloo
“Great people to work with and very reliable. I worked with the owner directly who really took his time understanding my business and giving me support.”
xcert dev, App developer
5.0 from 7 Google reviews
In their own words, from our Google reviews. Every business is different, and we never promise rankings.
How it works
Three steps. About two weeks.
1
Free 30-minute audit
We look at your website, the questions people ask and where enquiries slip through today.
2
We build and test it
We write its answers with you and test it with real questions before launch. A simple website assistant can be live in 3 to 5 days; most full setups take about 2 weeks.
3
It answers while you work
Enquiries arrive with the details already collected. We check in monthly and update it as your business changes.
FAQ
AI chat assistant questions
A chat window on your website that answers visitors' questions in plain language, any time of day. Unlike older chatbots with fixed buttons, it understands normal questions, answers from information you approve and collects the details you need to follow up. It's also called an AI chatbot or website chatbot.
It's part of every plan. Starter is $499 a month plus a one-time $499 onboarding fee, and also includes AI lead follow-up and one workflow automation. Growth ($1,297 a month) adds the AI phone assistant, a second automation and Google review requests. Plans have a 3-month minimum, then month to month with 30 days' notice.
It answers only from information you've approved. When it doesn't know something, it says so and takes a message for you. We test it with real questions before launch and review it every month.
Yes. It tells visitors it's an AI assistant whenever they ask, and it never pretends to be a person. Anyone who'd rather talk to you can leave their details for a callback.
It works with most websites and is added with a short piece of code, so you don't need a new site. We check your website during the free audit.
You get each enquiry by email with the details it collected. Starter also includes AI lead follow-up, so new enquiries get a quick reply and a polite follow-up if they go quiet. See automated lead follow-up.
A simple website assistant can be ready in 3 to 5 days. Most full setups, with follow-up and booking, are live within about 2 weeks.
Any business that gets questions online: trades and contractors, dental clinics, law firms, mortgage brokers, accounting firms and other local businesses.
See it working for your business first.
Get a free demo built for your business, or book a 30-minute call. No commitment.
Prefer email or phone? hello@nuvelolabs.com or 226-476-3800
See how it works in your industry