Calls you can't take
You're with a customer, on a job or already on the phone. Many callers won't leave a voicemail and simply try the next business.
AI receptionist · Kitchener-Waterloo · Ontario
An AI receptionist for small businesses that answers your calls, even after hours.
When you're busy, closed or on another call, our AI receptionist picks up in a natural voice. It answers common questions from information you approve, takes the caller's details, books or flags the job, and texts you a summary. Built for small businesses in Kitchener-Waterloo and across Ontario.
$349/month · $299 one-time setup · month to month, no minimum
The problem
Where calls slip through
After hours and weekends
People call when they have a minute, which is often after you've closed for the day.
The same questions all day
Hours, service areas, how booking works: answering them over and over takes time your team doesn't have.
Messages missing details
A rushed voicemail often leaves out the address, the problem or a number to call back.
What we build
What your AI receptionist does
AI Receptionist
$349 CAD/month
+ $299 one-time setup
Up to 500 call minutes a month. Month to month, no minimum: cancel any time with 30 days' notice.
- Answers your calls 24/7 in a natural voice
- Answers from information you approve
- Takes the caller's details and books or requests a time
- A summary after every call, urgent calls flagged right away
- Keep your number with call forwarding
- Built and tested with you, reviewed every month
- No other plan needed
Answers in a natural voice, any hour
It picks up right away, day or night, and can take more than one call at a time. It tells callers it's a virtual assistant whenever they ask, and callers who want a person can leave a message or be passed to you, depending on how you set it up.
Answers from your information
Your services, hours, service area, how booking works and the questions you approve. When it doesn't know something, it takes a message instead of guessing.
Takes the details and books
It collects the caller's name, number and what they need, then books a time or requests a callback. Connections to your calendar or booking tool are checked during the audit.
Sends you a summary
You get a text or email after every call with the details, and calls you define as urgent are flagged to your phone right away.
You approve everything it says before it goes live, and it doesn't give legal, medical, tax or financial advice. If calls are recorded or transcribed, it's set up to tell callers, and our privacy policy explains how we handle personal information. Comparing options? Read AI receptionist or answering service? or work out what missed calls cost you with our missed call calculator. For clinics and law firms, see after-hours new-patient calls and what an AI intake assistant should do. Want the same on your website? See our AI website chat assistant.
Want more than calls answered? The AI receptionist is also included in our Growth plan ($1,297/month) and Scale plan, or available as a $249/month add-on to Starter ($499/month). Each has a one-time $499 onboarding fee, which covers learning your business, building and testing your systems and going live, and a 3-month minimum, then month to month. See all pricing.
What's different
Set up by a person in Kitchener-Waterloo, not a sign-up form.
Built and looked after locally
We write its answers with you, test it with real calls before launch and review it every month. You deal with us directly in Kitchener-Waterloo, not a call centre or help desk.
Honest with your callers
It tells callers it's a virtual assistant whenever they ask and never pretends to be a person. Anyone who wants a person can leave a message or be passed to you.
A clear limit, no surprise bills
Up to 500 call minutes a month. If you get close, we tell you and agree a price for any extra minutes with you before anything is billed.
No contract, your number stays yours
Month to month from day one, cancel any time with 30 days' notice. Calls reach it through forwarding, so your business number never changes.
From our Google reviews
What clients say
“…The AI assistant that handles missed calls has been a game changer too. Much less lost jobs while we’re on the job site. Solid service.”
Chris Sofroniou, Electrician
5.0 from 7 Google reviews
In their own words, from our Google reviews. Every business is different, and we never promise rankings.
How it works
Three steps. About two weeks.
1
Free 30-minute audit
We look at how calls reach you today, when they get missed and what callers usually ask.
2
We build and test it
We write its answers with you, set up call forwarding so your number stays the same, and test it with real calls before launch. Most setups are live within 2 weeks.
3
It answers while you work
Call summaries arrive as they happen. We review how it's doing every month and update it as your business changes.
FAQ
AI receptionist questions
Software that answers your business phone in a natural voice, the way a receptionist would. It answers common questions, takes the caller's details, books or requests appointments and sends you a summary. It's also called a virtual receptionist, an AI answering service or an AI phone answering service.
It tells callers it's a virtual assistant whenever they ask, and it never claims to be a person. It speaks naturally, and anyone who'd rather talk to a person can leave a message or be passed to you, depending on how you set it up.
On its own, the AI receptionist is $349 a month plus a one-time $299 setup, with up to 500 call minutes a month. It's month to month with no minimum: cancel any time with 30 days' notice. It's also included in our Growth plan ($1,297 a month) and Scale plan, or $249 a month as an add-on to Starter ($499 a month); those plans have a 3-month minimum. Comparing options? See what an AI receptionist costs in Ontario.
Yes. The usual setup forwards calls to the assistant when you don't pick up or after hours, so your number stays the same. We check the best option for your phone provider during the audit.
You decide what counts as urgent, like a burst pipe or a patient in pain. When a call matches, it's flagged to you right away, and the caller gets the instructions you've set, such as your emergency line.
Every option with the AI receptionist includes up to 500 call minutes a month: the $349 plan on its own, the $249 Starter add-on, Growth and Scale. If you expect more than that, we'll quote the extra up front on the call.
It won't give legal, medical, tax or financial advice, quote prices you haven't approved, or make promises on your behalf. When a question goes beyond what you've approved, it takes a message for you.
Any business that gets calls it can't always answer: trades and contractors, dental clinics, law firms, mortgage and accounting offices, and other local service businesses.
Yes. Book a free 30-minute call and we'll walk you through how it would answer your calls, what it would ask and where the summaries go.
See it working for your business first.
Get a free demo built for your business, or book a 30-minute call. No commitment.
Prefer email or phone? hello@nuvelolabs.com or 226-476-3800
See how it works in your industry